The following items cannot be returned:
1. Any item not in resalable condition due to being opened or damaged by the customer
2. An item that has been installed in a repair
3. The order was completed (shipped) more than 60 days ago, or more than 30 days ago for defective items
Our return policy is as follows:
Returns on wrong items or items damaged in shipping: USAVACUUM.COM covers all costs of replacing items that are either shipped incorrectly or are damaged in transit. We will ship a replacement right away and there will be no extra charges for shipping or merchandise. We will include a prepaid return shipping label with the replacement shipment to return the bad items to us.
Returns on incorrectly ordered items or unwanted items: If you accidentally ordered a wrong part or if you no longer want an item you ordered, it is returnable for up to 60 days after the original shipment date. A restocking fee of 15% may be assessed for this type of return and return shipping is the responsibility of the customer. Returned items must be in as-new resalable condition. It is not possible to return an item more than 60 days after the original shipment date without approval.
Returns or exchanges on defective items: We provide a 30 day warranty on all our products. If you received an item, installed it, and it was defective you can return it for up to 30 days for either a refund or a replacement.
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